Phoenix Public Library, AZ
ICMA Certificate of Excellence Award Winner 2012 Phoenix Public Library is known nationally for being at the forefront of new practices that enhance the services it offers to customers. As part of these efforts, Phoenix in 2011 began using collectionHQ software, which uses Evidence Based Stock Management (EBSM) to improve its collection.
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Key Benefits
The adoption of collectionHQ has helped this library to:
- Utilize staff time efficiently and effectively
- Make informed purchasing decisions based on analysis of high circulating items and overused materials which need replaced
- Identify which stock is scarcely used and which branches these items could be re-directed to where they are more popular
- Save money by eliminating the possibility of wasteful purchases from the use of evidence when making orders
- Maintain customer satisfaction by keeping up with customer demand where it is high and replacement of grubby material